Return and Refund Policy

This Return and Refund Policy applies to purchases made through Boxpressd and the Boxpressd marketplace, unless a specific seller, product listing, or promotion states otherwise.

Because Boxpressd operates as a marketplace, the individual seller’s return, refund, exchange, and warranty terms may also apply and may be more restrictive than this Policy. If there is a conflict, the seller’s stated terms will control to the extent permitted by law.

You must contact us or the applicable seller to request a return, refund, or exchange within a reasonable time after delivery and, in any event, within 30 days of delivery unless the seller’s terms provide a shorter period or applicable law requires a different process.

For damaged, defective, missing, or incorrect items, you must report the issue within 7 days of delivery, or sooner if the seller’s terms require earlier notice.

Because Boxpressd is a marketplace, each seller may set their own return and refund rules for the products they sell, including:

• whether returns are accepted at all
• whether items must be unopened or unused
• whether restocking fees apply
• whether exchanges are allowed
• who pays return shipping
• how quickly damage or defect claims must be reported

Before making a purchase, please review the seller’s product listing and refund terms carefully. If a seller’s terms are more restrictive than this Policy, the seller’s terms will apply to that order to the extent allowed by law.

To be eligible for a return, the item must generally:

• be unused, unopened, and in the same condition as received, unless the return is for a verified defect or damage
• be returned in its original packaging, if applicable
• include proof of purchase
• comply with the seller’s return instructions

For tobacco-related products, eligibility may be further limited by:

• product category
• whether the item was opened, tampered with, or improperly stored
• applicable health, safety, or shipping restrictions
• the seller’s posted terms

Because Boxpressd primarily sells cigar and tobacco-related products, some items may not be returnable once delivered, including where:

• the product has been opened, used, or exposed to conditions that affect freshness or safety
• the product cannot be resold for health, compliance, or quality reasons
• the item is perishable or sensitive to temperature, humidity, or storage conditions
• the seller states that the item is final sale or non-returnable

If a tobacco-related item arrives damaged, defective, or incorrect, you must report it within the required reporting window and provide reasonable supporting information, such as photos of the packaging and item.

Unless required by law or expressly stated otherwise by the seller, the following items are generally non-returnable:

• gift cards
• downloadable software products
• perishable goods
• food, flowers, newspapers, or magazines
• intimate or sanitary goods
• hazardous materials
• flammable liquids or gases
• health and personal care items
• opened or used tobacco products, where applicable
• items marked as final sale or non-returnable by the seller

If your order arrives damaged, defective, missing, or incorrect, you must contact us or the applicable seller as soon as reasonably possible, and in any event within the reporting window stated above.

Please include:

• your order number
• a description of the issue
• photos of the item and packaging, if available
• any other information reasonably requested by the seller or Boxpressd

We may deny a claim if it is reported too late, if the product was mishandled after delivery, or if the issue is not supported by reasonable evidence.

Once a return is received and inspected by the seller or Boxpressd, we will notify you by email whether your refund is approved or denied.

If approved, your refund will be processed to your original payment method within a reasonable number of business days. The exact timing depends on your payment method, card issuer, bank, or payment processor.

Refunds may be reduced by:

• restocking fees, if disclosed by the seller
• return shipping costs, where permitted
• shipping or handling charges, unless required by law to be refunded
• any other non-refundable charges disclosed at checkout or in the seller’s terms

If you have not received a refund yet:

• check your bank or card account again
• contact your credit card company, since posting delays can occur
• contact your bank, since processing delays can occur

If you still have not received your refund, contact us at shop@boxpressd.com.

Sale items may be refunded only if the seller’s terms allow it or applicable law requires it. Many sale or promotional items may be final sale.

Exchanges are only available if:

• the seller permits exchanges
• the item is defective, damaged, or otherwise eligible under the seller’s terms or applicable law

If you would like to request an exchange, contact shop@boxpressd.com for instructions.

If the exchange is approved, you may be asked to send the item to:

If an item was marked as a gift and shipped directly to you, the refund may be issued as store credit or gift credit, if permitted by the seller’s terms.

If the order was not marked as a gift, or if the gift giver had the order shipped to themselves first, the refund may be issued to the original purchaser.

Unless the seller’s terms state otherwise:

• you are responsible for return shipping costs
• shipping costs are non-refundable unless required by law
• you should use a trackable shipping method for all returns

We are not responsible for returns that are lost or damaged in transit unless the seller expressly agreed otherwise.

Submission of a return request does not guarantee approval. A return, refund, or exchange will only be approved if it meets this Policy, the seller’s terms, and applicable law.